Returns & Refund Policy

Last Updated: August 2026

At Crown of Peng, we are committed to supplying high-quality CBD products. Due to the nature of many of the products we sell, all orders should be inspected immediately upon delivery.

By placing an order with Crown of Peng, you agree to the following Returns & Refund Policy. Nothing in this policy affects your statutory consumer rights.

Change of Mind

Due to the consumable, perishable and/or hygiene-sensitive nature of many of our products, we do not generally accept returns simply because you have changed your mind where an applicable legal exemption to cancellation rights applies.

This may include products that are liable to deteriorate or expire rapidly, and sealed goods which are not suitable for return for health-protection or hygiene reasons once they have been unsealed.

Where you have a statutory right to cancel an online purchase, Crown of Peng will honour that right.

Please ensure you have selected the correct product before completing your purchase.

Consumable, Perishable & Sealed Products

For hygiene, safety and quality-assurance reasons, certain products cannot be returned once opened, used or unsealed where the relevant legal exemption applies.

This may include:

• CBD flower
• Vape cartridges
• Disposable vape devices
• Rosin and resin products
• Gummies and other consumables
• Oils and similar products
• Other sealed products unsuitable for resale once opened

This does not affect your rights where a product is faulty, damaged, not as described or otherwise fails to meet the standards required by UK consumer law.

Faulty Products

If you believe your product is faulty, damaged or incorrect, please contact us as soon as possible.

To help us investigate the issue, we may request:

• Your order number
• A description of the problem
• Clear photographs
• Video evidence where appropriate
• Details of how a device has been used or charged

Please do not dispose of a faulty product until we have confirmed that it is no longer required for inspection.

Our Resolution Process

We aim to resolve genuine product issues quickly and fairly.

Depending on the product, nature of the fault and your statutory rights, we may offer:

• Troubleshooting
• Replacement components
• A replacement product
• Repair where appropriate
• Store credit where agreed
• A partial refund
• A full refund

Where legally appropriate, we will normally attempt to resolve an issue through troubleshooting, repair or replacement before considering a refund.

However, this process does not override any right to a refund, repair or replacement that you are entitled to under applicable UK consumer law.

Reporting Problems

Because many of our products are consumable and can be affected by use, charging, handling and storage after delivery, we strongly recommend inspecting your order immediately upon receipt.

Please report any apparent damage, incorrect products or faults to us within 7 days wherever possible.

We will still assist with issues reported outside this period. However, where no statutory remedy applies, discretionary replacements, credits or refunds requested after 7 days may be declined, particularly where the condition of the product or cause of the problem can no longer reasonably be established.

The 7-day reporting request does not limit your statutory rights in relation to faulty goods.

Vape Devices & Batteries

If you experience a problem with a vape device, please stop using it and contact us.

We may ask you to perform reasonable troubleshooting before a replacement or refund is considered.

We reserve the right to refuse discretionary replacement or refund requests where damage has resulted from:

• Accidental damage
• Misuse
• Incorrect charging
• Use of incompatible equipment
• Modification or tampering
• Incorrect storage
• Normal wear and tear
• Failure to follow supplied instructions

These exclusions do not apply where the problem results from an inherent product fault for which Crown of Peng is legally responsible.

Incorrect Orders

If we have supplied an incorrect product, please contact us as soon as possible and preferably within 7 days of delivery.

Please do not open or use an incorrectly supplied product.

Where the error is ours, we will arrange an appropriate replacement or other resolution and cover reasonable return costs where a return is required.

Returns

Please contact Crown of Peng before returning any product.

Where a return is authorised or legally required, we will provide the appropriate return instructions.

Please do not send products to us without first contacting customer support, as this can delay processing.

Where a product is being returned because of a confirmed fault or an error made by Crown of Peng, we will handle reasonable return costs as required by law.

Refunds

Once a refund has been approved, it will normally be returned to the original payment method.

Please allow approximately 5–10 business days after processing for the funds to appear, although the exact timeframe depends on your bank or payment provider.

Shipping charges will be refunded where required by applicable consumer law.

Our Commitment

At Crown of Peng, we want customers to have confidence in the products they purchase from us.

If you experience a genuine problem, please contact us. We will work with you to establish what has happened and find the most appropriate resolution.

We believe in building long-term relationships with our customers, not one-off sales.

Your Statutory Rights

Nothing in this Returns & Refund Policy excludes, restricts or otherwise affects rights that you have under applicable UK consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Contact Us

For returns, faults or refund enquiries, please contact:

Crown of Peng
United Kingdom

Email: hello@crownofpeng.com